Returns Policy

Returns Policy

Cancellation Returns Policy

You can cancel your contract in text form (e.g. letter, Fax, e-mail) within 14 days without giving any reasons or, if the item is delivered before the deadline, by returning the goods.

The time limit begins after receipt of this notice in written form, but not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery), and also not before the fulfillment of our obligations under Article 246 § 2 in connection with § 1 paragraph, section 1 and 2 EGBGB as well as our duties according to § 312g, paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To warrant this cancellation period it is sufficient to send the cancellation or the article.

The cancellation must be sent to:

Sauneco OÜ
Peedu 4
Tartu 50411
Estonia / Estland
E-Mail: info@sauneco.com

Consequences of the Cancellation

In the case of an effective withdrawal, the mutually received benefits and other benefits (for example interest) must be returned.

Should you not be able to return the received goods, or only be able to return the received goods partly or in a deteriorated condition, you must pay us compensation for the lost value. For the deterioration of the items or derived benefits, you must pay compensation only, if the deterioration of the product exceeds, what is under normal conditions necessary to test the goods and their function.

“Testing the goods and function” means the testing and evaluation of the respective goods, such as it is customary in a store.

Transportable items are to be returned at our risk. You will be responsible for the regular cost of the return, if the goods are as ordered, and if the price of the goods does not exceed 40 €, or if you have not yet made any payment at the time of the revocation, or only a partial payment as contractually agreed upon. Otherwise, the return is free of charge. If goods cannot be packaged, they will be picked up.

Obligations to reimburse payments must be made in full within 30 days. The period begins for you with the declaration of cancellation, or for us with the receipt of the returned goods.

Returns Policy